GESTÃO DO CONHECIMENTO COMO FERRAMENTA PARA MELHORIA DO TRABALHO COLETIVO E COLABORATIVO

  • Alexsandra Monteiro da Silva Universidade Federal Rural de Pernambuco
  • Ana Claudine Siqueira Correa
  • José Mário Ribeiro De Souza Filho
  • Gleybson Dos Santos Farias
  • Ricardo André Cavalcante Souza

Resumo

This paper describes the experience of applying knowledge management techniques and tools to improve the collective work of a software requirement elicitation team of a federal judiciary institution. For this purpose, the knowledge management cycle was used as a guide and it is composed of the activities of capture, sharing and application of knowledge with the following objectives: survey and structuring of information essential to the business; exchange of knowledge between people; and practical application of knowledge in real problems of the institution. The results show that a systematic knowledge management can contribute to the effectiveness of collective and collaborative work.

Publicado
2017-09-06
Como Citar
DA SILVA, Alexsandra Monteiro et al. GESTÃO DO CONHECIMENTO COMO FERRAMENTA PARA MELHORIA DO TRABALHO COLETIVO E COLABORATIVO. Congresso Internacional de Conhecimento e Inovação – Ciki, [S.l.], v. 1, n. 1, sep. 2017. ISSN 2318-5376. Disponível em: <http://proceeding.ciki.ufsc.br/index.php/ciki/article/view/243>. Acesso em: 09 dec. 2019.