ABSORPTIVE CAPACITY IN THE PUBLIC ADMINISTRATION
The Brazilian public service is being through a process of modernization in recent years, in order to meet the needs of society. The new model of public management, besides promoting the dialogue between citizens and public agents, seeks to introduce new methodologies and tools to the decision-making process. In this context, the absorptive capacity that is the capability of recognize, assimilate, transform and apply the external knowledge acquired can be used in public organizations to contribute to efficiency and effectiveness in the delivery of public services, based on the dialogue between citizens and the State. In this way, the objective of this study is to identify the absorptive capacity of a public organization in order to verify if it is contributing to the improvement of the processes of the organization, in the provision of services to the citizen. To reach the objective, it was used the Santos questionnaire (2013) as a data collection instrument. The tool is composed by 20 questions, 5 of which refer to the acquisition process, 4 to the assimilation process, 5 to the transformation process and 6 to the application process. As a result it was found that the acquisition and assimilation capacities are well developed (potential absorptive capacity), and that the processing and application capacities (absorptive capacity realized) need to be worked on. It was further evidenced that a more specific research is needed to identify the factors that led the organization to achieve such low results in the application of new knowledges.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
DECLARATION OF ASSIGNMENT AND TRANSFER OF PATRIMONIAL RIGHTS ON ARTICLE PUBLISHED IN THE CIKI PROCEEDINGS AND AUTHORIZATION FOR PUBLICATION
The AUTHOR, according to the law n. 9.610 of February 19th, 1998, hereby declares to whomsoever may concern, that it assigns and transfers, in a universal, definitive, irreversible, exclusive and gratuitous manner, all of its author's economic rights on the article submitted to the International Congress of Knowledge and Innovation - ciki.
The AUTHOR guarantees:
- That the article is original, except for the citations of other published works, provided that the limitations expressed in articles 46 and 47 of Law 9.610 of February 19, 1998 are observed;
- That the article does not contain any slanderous or defamatory statements and does not infringe any intellectual, commercial or industrial property rights of any third parties;
- To promptly compensate the International Congress of Knowledge and Innovation - ciKi for any indemnities, losses or expenses arising from the breach of the guarantees expressed in paragraphs 1 and 2, above.
With this assignment and transfer of the patrimonial rights referring to the author's right, the International Congress of Knowledge and Innovation - ciKi and its successors are free of any copyright payment to the AUTHOR or to their heirs or successors.
The AUTHOR further declares that the International Congress of Knowledge and Innovation - ciKi is fully authorized to use this article, in whole or in part, edited or complete, in Portuguese and in all other languages, in print, in Electronic means, internet, for commercial purposes or not, including distributing, adapting, creating derivative works, assigning rights to third parties in Brazil and / or abroad, including but not limited to: teaching, study and research; publication and dissemination; quote; use in general telecommunication means; audiovisual use in general, including all existing or future digital technologies, capable of storing and reproducing data.
The AUTHOR has guaranteed the moral rights over his article, including the binding of his name as author of the article object of this transfer.
The AUTHOR must always make a written request to the International Congress of Knowledge and Innovation - ciKi, when he intends to use his article, and is obliged to always insert the credit in the original publication, citing the bibliographic reference, complete and legible.