TY - JOUR AU - da Silva, Alexsandra Monteiro AU - Correa, Ana Claudine Siqueira AU - Filho, José Mário Ribeiro De Souza AU - Farias, Gleybson Dos Santos AU - Souza, Ricardo André Cavalcante PY - 2017/09/06 Y2 - 2024/03/28 TI - GESTÃO DO CONHECIMENTO COMO FERRAMENTA PARA MELHORIA DO TRABALHO COLETIVO E COLABORATIVO JF - Anais do Congresso Internacional de Conhecimento e Inovação – ciki JA - ciKi VL - 1 IS - 1 SE - DO - UR - https://proceeding.ciki.ufsc.br/index.php/ciki/article/view/243 SP - AB - <p>This paper describes the experience of applying knowledge management techniques and tools to improve the collective work of a software requirement elicitation team of a federal judiciary institution. For this purpose, the knowledge management cycle was used as a guide and it is composed of the activities of capture, sharing and application of knowledge with the following objectives: survey and structuring of information essential to the business; exchange of knowledge between people; and practical application of knowledge in real problems of the institution. The results show that a systematic knowledge management can contribute to the effectiveness of collective and collaborative work.</p> ER -