TY - JOUR AU - dos Anjos, Alfredo Cesar AU - Todesco, José Leomar PY - 2018/08/28 Y2 - 2024/03/29 TI - UMA VISÃO GERAL DOS SERVIÇOS DE CONHECIMENTO JF - Anais do Congresso Internacional de Conhecimento e Inovação – ciki JA - ciKi VL - 1 IS - 1 SE - DO - UR - https://proceeding.ciki.ufsc.br/index.php/ciki/article/view/598 SP - AB - <p>The attention of the scientific community and organizations interested in Knowledge Management has<br>grown to the topic of Knowledge Services. With increasing capacity for processing, connection and<br>data, a viable alternative to meet the great demand for knowledge has been the services. Many<br>concepts, paradigms and applications have been presented on the theme. This article aims to clarify<br>doubts about this topic, presenting an overview of Knowledge Services from the viewpoint of<br>Knowledge Management, revisiting their origins and how they relate to the development of the theme,<br>also presents how Knowledge Services are available in Organizations and what the benefits are in<br>their adoption. An economic view of the Services and the basic concepts of the area is presented, such<br>as Knowledge, the Services paradigm, and the Knowledge Service. Discusses some trends in the area<br>such as Knowledge Fusion and some applications are already presented to the market as KaaS<br>(Knowledge as a Service), KMaaS (Knowledge Management as a Service) and Knowledge Services<br>driven by product design activities.</p> ER -