DA SILVA, D. B.; TRISKA, R. CONTRIBUTION OF DESIGN TOOLS TO THE SERVICE INNOVATION PROCESS. International Congress of Knowledge and Innovation - Ciki, [S. l.], v. 1, n. 1, 2023. DOI: 10.48090/ciki.v1i1.1333. Disponível em: https://proceeding.ciki.ufsc.br/index.php/ciki/article/view/1333. Acesso em: 14 oct. 2026.