VCOPS SUPPORTING INNOVATION PROCESSES: A CASE STUDY IN A BRAZILIAN ORGANIZATION OF THE PUBLIC SECTOR

  • Julieta Kaoru Watanabe Wilbert Federal University of Santa Catarina
  • Gertrudes Aparecida Dandolini
  • Andrea Valeria Steil

Abstract




Some studies claim that Virtual Communities of Practice (VCoPs) facilitate innovation processes in
organizations, as innovation derives from the recombination of existing knowledge or from the
creation of new knowledge. This study aims to understand how VCoPs can support innovation
processes by investigating this phenomenon in a large organization of the public sector in Brazil. A
qualitative approach was chosen to conduct the research in three innovation processes which happened
with the support of VCoPs. Data were collected in semi-structured interviews with members of the
surveyed VCoPs. The data thereafter were analyzed applying content analysis and data coding
techniques were employed in order to determine emergent characteristics of VCoPs that support
innovation processes. They have specificities related to the structural configuration of the VCoPs, the
domain, the working dynamics, and the characteristics of members. Indications were also encountered
that can be used to overcome innovation barriers. As final conclusion it was found that VCoPs for
innovation entail an anthropocentric approach. The research presents a case study of a context
dependent subject, and the results cannot be generalized. However, the study can help in
understanding the qualitative aspects of how VCoPs influence innovation processes in a Brazilian
public sector organization, and it opens opportunities for future research employing quantitative
methods.




Published
2018-09-21
How to Cite
WILBERT, Julieta Kaoru Watanabe; DANDOLINI, Gertrudes Aparecida; STEIL, Andrea Valeria. VCOPS SUPPORTING INNOVATION PROCESSES: A CASE STUDY IN A BRAZILIAN ORGANIZATION OF THE PUBLIC SECTOR. International Congress of Knowledge and Innovation - Ciki, [S.l.], v. 1, n. 1, sep. 2018. ISSN 2318-5376. Available at: <http://proceeding.ciki.ufsc.br/index.php/ciki/article/view/545>. Date accessed: 21 mar. 2019.