Data Science-Based Tool To Evaluate IT Teams
Keywords:
Data Science, Machine Learning, Information Systems, IT Service ManagementAbstract
Regarding the proper functioning of teams, whether IT teams or teams from another area of work, if the core of the project is teamwork, the weakest el-ement can jeopardize the team's efficiency in delivering a good ser-vice/product.
With this theme in mind, this work introduces the development of a tool to evaluate Information Systems teams. This tool aims to assess deeper, data-driven understanding of the team using data science and ML models, unlike what is already available on reporting and ticketing platforms.
Methodologically, the study involved the creation of a prototype applica-tion which was subsequently tested on various datasets from Information Systems teams, allowing the identification of potential inefficiencies and bot-tlenecks.
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