GESTÃO DO CONHECIMENTO ORGANIZACIONAL E OS ELEMENTOS PESSOAS, PROCESSOS E TECNOLOGIA: UMA REVISÃO INTEGRATIVA
Abstract
Analisou-se a presença e sinergia entre os elementos ‘pessoas, processos e tecnologia’ (PPT) nos estudos recentes de Gestão do conhecimento (GC). Para tanto, foi realizada revisão da literatura direcionada para base multidisciplinar Scopus. A pesquisa oportunizou, além da síntese dos estudos identificados categorizada por intensidade de sinergia, as seguintes considerações: (1) apesar dos autores seminais de GC recomendarem a adoção de estratégias equilibradas entre os três elementos, permanece, nos estudos de GC investigados, abordagem fragmentada e disciplinar; e (2) são raros os estudos de GC que, atualmente, mencionam a tríade, indicando que os elementos não se consolidaram como base para explicar iniciativas de GC.
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