INTEGRATIVE REVIEW ON VOICE INTERACTION TECHNOLOGY
Keywords:
Voice Interaction, Alexa, Architecture, Problems, Systematic review of literatureAbstract
Natural interaction has gained space in Human-Computer Interaction (HCI) studies because it is intuitive, since it focuses on users' spontaneous actions. Voice, for example, can serve as a natural medium in interacting with media objects, and because of this, many voice interaction models have been created in the last six years. The diversity and scale of publications on voice interaction makes the research field increasingly complex, making it necessary to systematically structure the field. The objective of this study is the analysis of scientific publications of the last decade on problems of voice interaction, giving special importance to the virtual assistant Amazon Alexa. The result of the analysis suggests 4 (four) different approaches to voice interaction problems: (1) difficulties and opportunities; (2) intentions and utterances; (3) context; and (4) customization.
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