O RETURN ON INVESTMENT IN KNOWLEDGE MANAGEMENT WITH A FOCUS ON HUMAN CAPITAL
DOI:
https://doi.org/10.48090/ciki.v1i1.914Keywords:
Knowledge Management, Return on Investment, Human CapitalAbstract
This study aims to identify the limitations and possibilities of establishing strategies and indicators to measure the Return on Investment (ROI) in relation to Knowledge Management (KM), by means of an integrative review. The articles selected through a search in the Scopus database underwent bibliometric and descriptive analyses, with a focus on measuring ROI, on the metrics they used, and on theories and practices regarding indicators to measure ROI in relation to KM. The study led access to articles that deal with the importance of KM in organizations, but not with its return in terms of monetary value. As a limitation of this study is the little presence of the use of indicators to measure the monetary value of return in relation to the monetary value invested in KM. For future studiesthe theoretical approaches and indicators adopted in the selected articlesare presented, as well asthe research trends in return on investment.
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