AI versus knowledge workers: the case of the Chilean firm ‘Legal Experts’.

Autores/as

  • Gregorio Perez Arrau Universidad de Santiago de Chile
  • Roberto Campos Universidad Alberto Hurtado

Palabras clave:

Knowledge Management, AI, Emerging Economies

Resumen

The case concerns the consulting firm ‘Legal Expert’, whose main activity is advising companies on the generation of new business, as well as the development of a strategy for its implementation. The case describes the tensions that arise when incorporating IA into organisational management, especially in knowledge-intensive firms, as well as the practical considerations to be taken into account when initiating this type of intervention. This study contributes to a better understanding of the incorporation of IA in the specific cultural and political context of an organisation. Likewise, this article contributes to a better understanding of the advances of IA in emerging economies, as well as the particularities of its implementation in the specific context of these countries.

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Publicado

2025-12-05

Cómo citar

Perez Arrau, G. ., & Campos, R. . (2025). AI versus knowledge workers: the case of the Chilean firm ‘Legal Experts’. Congreso Internacional De Conocimiento E Innovación - Ciki, 1(1). Recuperado a partir de https://proceeding.ciki.ufsc.br/index.php/ciki/article/view/1666