A LIDERANÇA COMO UM FATOR CRÍTICO DE SUCESSO NA  IMPLEMENTAÇÃO DA GESTÃO DO CONHECIMENTO: UM ESTUDO  ETNOGRÁFICO

Amanda Carolina Teixeira; Nelson Nunes Tenório Junior; Arthur Gualberto Barcelar da Cruz Urpia

doi:10.48090/ciki.v1i1.1216

LEADERSHIP AS A CRITICAL SUCCESS FACTOR IN KM IMPLEMENTATION: AN ETHNOGRAPHIC STUDY

Authors

Amanda Carolina Teixeira Unicesumar
Nelson Nunes Tenório Junior
Arthur Gualberto Barcelar da Cruz Urpia Universidade Cesumar

DOI:

https://doi.org/10.48090/ciki.v1i1.1216

Keywords:

KM implementation, leadership, SMEs, KM processes

Abstract

Knowledge Management is related to organizations performance and the creation of
value for consumers. Considering SMEs are relevant in economies and are highly dynamic,
efficient, innovative, adaptable, and responsive companies, KM implementation is crucial for
their competitiveness. However, for this to occur, it is necessary to pay attention to KM critical
success factors. Hence, the aim of this work is to analyze leadership as a critical success factor
within a KM implementation project in an IT consulting firm, aiming to demonstrate its
strategic role in knowledge-oriented organizations. This is an exploratory research with
descriptive analysis that used ethnography as a research method. The results showed that the
vision of leadership contributes to the effectiveness of KM initiatives, promoting each KM
processes of creation, sharing and use of knowledge in organizations.

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Author Biographies

Nelson Nunes Tenório Junior

Doutor em ciência da computação pela Pontifícia Universidade Católica do Rio Grande do Sul com pós-doutorado IT University de Copenhague (2016), na Dinamarca e pela Universidade de Copenhague Pesquisador visitante na Université de Technologie de Troyes (2018). Tem experiência em ciência da computação, com ênfase nas áreas de banco de dados, engenharia de software e processos de negócio. Os temas atuais de pesquisas são: as influências das emoções positivas no compartilhamento do conhecimento (GC); ambientes informatizados para a GC; representação do conhecimento e modelos de GC, todos eles voltados para a indústria de software. Atualmente é: pesquisador e bolsista produtividade do Instituto Cesumar de Ciência, Tecnologia e Inovação (ICETI) e Docente do Programa de Mestrado em Gestão do Conhecimento da UniCesumar; avaliador de cursos do MEC; elaborador de itens de provas para concursos federais, estaduais e municipais pelo Instituto AOCP e pesquisador visitante na Universidade de Copenhague na Dinamarca.

Arthur Gualberto Barcelar da Cruz Urpia , Universidade Cesumar

Doutor em Economia pelo Programa de Pós-Graduação em Economia do Instituto de Economia da Universidade Federal do Rio de Janeiro (PPGE - IE/UFRJ). Tem experiência na área de Economia, com ênfase em Economia do Conhecimento e Teoria Monetária e Financeira, atuando principalmente nos seguintes temas: economia do conhecimento, sistema financeiro, economia monetária e crédito. Atua como Vice-Coordenador e professor do curso de Mestrado em Gestão do Conhecimento nas Organizações da UniCesumar, além de pesquisador pelo ICETI; e professor Adjunto do Departamento de Economia da UEM (DCO-UEM). É parecerista de periódicos e atua como avaliador ad hoc de órgãos de pesquisa, como a Fundação Araucária.

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Published

2022-03-16

How to Cite

Teixeira, A. C., Nunes Tenório Junior, N., & Gualberto Barcelar da Cruz Urpia , A. (2022). LEADERSHIP AS A CRITICAL SUCCESS FACTOR IN KM IMPLEMENTATION: AN ETHNOGRAPHIC STUDY. International Congress of Knowledge and Innovation - Ciki, 1(1). https://doi.org/10.48090/ciki.v1i1.1216

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Issue

Vol. 1 No. 1 (2021): Proceedings of the XI International Congress on Knowledge and Innovation (ciKi)

Section

Full Paper

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