FOSTERING KNOWLEDGE EMBRACEABILITY USING THE LEAF APPROACH
Keywords:
knowledge sharing, railways, LEAF, embraceability, process modelAbstract
Knowledge sharing is widely recognised as central to successful knowledge
management. However, the embraceability of shared knowledge remains a scientific challenge.
This paper explores the research topic of knowledge embraceability within the Dutch railway
sector. It does so following a structured design science research methodology. Six structured
interviews are conducted leading to the identification of five design principles. Two knowledge
sharing process models were developed to promote knowledge embraceability. These models
provide a structured, user-friendly, and stepwise guide to knowledge sharing. The tasks and
activities in these process models are based on the four features (Learnability, Embraceability,
Applicability, and Findability) of the LEAF framework. The performance of the process models
was measured by calculating their perceived usability using the System Usability Scale (SUS)
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