CASE STUDY ON THE CONCEPTION AND IMPLEMENTATION OF KNOWLEDGE MANAGEMENT IN A BRAZILIAN INNOVATION INSTITUTE
Keywords:
case study, diagnosis, KM solutions, monitoring, SENAIAbstract
This case study paper outlines the approach and experiences gained in a KM project conducted between two continents. The project scope comprises the systematic initiation, design and implementation of a comprehensive knowledge management system at a SENAI Innovation Institute in Rio de Janeiro, Brazil. The practical business process-oriented KM methodology of the Berlin-based Competence Center Knowledge Management at Fraunhofer IPK, was used to define KM goals, to analyze strengths and weaknesses in knowledge handling and to set up customized KM action programs.
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