ASSESSMENT OF THE MATURITY OF KNOWLEDGE MANAGEMENT OF THE DEAN OF AN EDUCATIONAL INSTITUTION
A CASE STUDY
Keywords:
Knowledge Management, Maturity Analysis, Experience report, Innovation, Federal Institute of EducationAbstract
Knowledge management (KM) becomes an essential element for organizations, whether public or private. For this reason, this work aimed to diagnose the level of maturity of the knowledge management system of the central administrative unit of a federal institute of education, in Brazil, and to report how this diagnosis can contribute to sustainable innovation. We performed the maturity diagnosis by adapting the APO (Asian Productivity Organization) model, which is based on the criteria: leadership in KM, process, people, technology, knowledge processes, learning and innovation and KM results. We verified that the institution's strengths are in the areas of technology and leadership, but there are opportunities for improvement mainly in terms of KM results and knowledge processes. In general terms, the institution is in the initiation stage of the APO maturity scale.
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