THE INFLUENCE OF INTELLECTUAL CAPITAL ON THE INNOVATION OF KNOWLEDGE-INTENSIVE SERVICE ORGANIZATIONS: AN INTEGRATIVE REVIEW OF THE LITERATURE
DOI:
https://doi.org/10.48090/ciki.v%25vi%25i.1588Keywords:
Intellectual Capital, Innovation, KIBS, Service OrganizationAbstract
This article aims to understand the research landscape on intellectual capital in fostering innovation in service organizations. Therefore, an integrative analysis was conducted through articles found in the Scopus, Web of Science and Scispace databases. The research is classified as descriptive and uses qualitative methods to analyze the recorded information. The research findings indicate that intellectual capital, by integrating human, structural, and relational capital, plays an important role in innovation within knowledge-intensive service organizations by providing skills, infrastructure, and networks that drive the creation and implementation of new ideas and solutions.
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