RISKS AND IMPACTS OF KNOWLEDGE LOSS IN THE TECHNOLOGY SECTOR: HUMAN FACTORS RELATIONS
Keywords:
knowledge loss; risk; mitigation; knowledge intensive companiesAbstract
Nowadays, knowledge is considered as the main asset of organizations, being an important strategic input to ensure their competitiveness and survival. Therefore, the knowledge loss can be considered a great risk, especially for knowledge intensive companies. Thus, the objective of this study is to understand about knowledge loss, linked to human factors, in the technology sector. To this end, a systematic literature review was performed, which included empirical studies applied in this sector / activity. Results indicate that turnover is the main cause of knowledge loss. Risks to companies are varied, and these can have financial and non-financial impacts. Still, some strategies for the mitigation of knowledge loss were presented.
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