CONTRIBUTIONS OF DIGITAL TECHNOLOGIES TO KNOWLEDGE MANAGEMENT
DOI:
https://doi.org/10.48090/ciki.v1i1.868Keywords:
Knowledge management, Digital TechnologiesAbstract
This paper mains to analyze the digital technologies used in the knowledge management process in the marketing sector of a large higher education institution in southern Brazil. Together, it seeks to identify possible points for improvement in the observed practice and the theoretical proposal developed during the study. Empirical data were collected through semi- structured interviews and complemented with documentary surveys and participant observation on the spot. As main results, it is highlighted that a potential space was identified for the training of professionals on the use of web 2.0 tools and collaborative tools, in order to obtain greater benefit from their functionalities.
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