BARRIERS TO THE FLOW OF KNOWLEDGE DURING THE COVID-19 PANDEMIC: A STUDY IN THE SERVICES SECTOR
DOI:
https://doi.org/10.48090/ciki.v1i1.1318Keywords:
Knowledge flow, Pandemic, COVID-19, BarriersAbstract
Knowledge flows are structures that make it possible to share organizational knowledge in order to meet the needs of the organization. Due to the COVID-19 Pandemic, organizations needed to restructure their knowledge flows in order to maintain their operations. The present work seeks to understand how service companies overcame barriers to the flow of knowledge. Three managers were interviewed in order to identify barriers and ways to overcome them. Four categories of barriers were identified: (i) infrastructure and technology; (ii) management and communication; (iii) well-being; (iv) knowledge. The adoption of information and communication technology was the main strategy for overcoming barriers, but they only proved to be effective when combined with adequate leadership, availability of infrastructure for remote work and active participation of human resources.
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