IDENTIFYING KNOWLEDGE FLOW IN COMPLEX SOCIOTECHNICAL SYSTEMS TO ENHANCE RESILIENT CAPACITY
Keywords:
Knowledge flow, resilient capacity, Complex sociotechnical systemsAbstract
Knowledge is an essential resource for enhancing resilience potential in complex sociotechnical systems (SSTCs), but qualifying this knowledge is a challenging task. This present study introduces a roadmap that enables the analysis of knowledge flows in SSTCs, guiding the identification of knowledge that empowers SSTCs to monitor, anticipate, and respond to threats and unexpected events. To assess its feasibility, a positive retrospective analysis was conducted on operational safety events (OSEs), using interview transcripts with professionals from the oil and gas industry. Through the proposed framework, it was possible to discern knowledge flows, providing valuable qualification to the knowledge and reinforcing resilient capabilities within SSTCs.
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