KNOWLEDGE FLOW IN COMPLEX SOCIOTECHNICAL SYSTEMS: A PROPOSAL FOR VISUAL REPRESENTATION OF THE FLOW
Keywords:
Knowledge flow, Knowledge flow representation, complex sociotechnical systemsAbstract
This study proposes a visual representation of knowledge flow in complex sociotechnical systems (SSTCs), which are characterized by the diversity of components and the unpredictability of risks inherent in the interactions among their elements. In a literature review, models were found that guide and define the elements present in the flow, as well as their visual representation, but without encompassing the inherent complexity of SSTCs. To assess its feasibility, an analysis of operational safety events was conducted using transcripts of interviews with professionals in the oil and gas industry. Through the transcripts, it was possible to extract the elements and represent the flow according to the proposal. The proposal proved to be promising and assisted in the qualification of knowledge, thus constituting an alternative for the analysis of knowledge in SSTCs.
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