THE IMPORTANCE OF COMPETITIVE INTELLIGENCE APPLIED TO HEALTHCARE ORGANIZATIONS

AN INTEGRATIVE REVIEW OF THE LITERATURE

Authors

  • Patricia Gesser da Costa Universidade Federal de Santa Catarina - UFSC
  • Vitória Augusta Braga de Souza Universidade Federal de Santa Catarina – UFSC
  • Paulo César Lapolli Universidade Federal de Santa Catarina – UFSC
  • Inara Antunes Vieira Willerding Universidade Federal de Santa Catarina – UFSC
  • Édis Mafra Lapolli Universidade Federal de Santa Catarina – UFSC

Keywords:

competitive intelligence, competitive intelligence practices, innovation management, knowledge management, health organizations

Abstract

In the health sector, due to scientific and technological advances, there is hyper competition, competitive advantages are quickly lost, requiring organizations to constantly create other advantages to survive and grow. This article aims to answer the research question: What are the benefits of competitive intelligence (CI) for the development of health organizations? An integrative literature review was carried out in the Scopus and Web of Science databases. The 11 selected studies present two ways of analyzing the benefits of CI for health organizations: the first concerns procedures, tasks, strategies, and decision-making. The second refers to factors related to patients in improving communication, information flow, reducing service time, perception of quality and assertiveness of diagnoses.

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Author Biographies

Vitória Augusta Braga de Souza, Universidade Federal de Santa Catarina – UFSC

Vitória Augusta Braga de Souza has a post-doctorate and PhD in Engineering, Management and Knowledge Media from the Federal University of Santa Catarina (PPGEGC/UFSC). Master in Production Engineering from the Federal University of Santa Catarina (PPGEGC/UFSC). She has a degree in Business Administration from the Catholic University of Goiás. Member of the Innovation in Science and Technology Research Group (CoMovI/UFSC/CNPq). Coordinator of the research group on Rural Entrepreneurship-FACE/UFG. Entrepreneurship speaker. Effective professor at the Federal University of Goiás teaches Production subjects; Logistics and Materials Management. Professor of the Master of Administration PPGADM/FACE/UFG. She has experience in the area of Administration, with an emphasis on Production Administration, working mainly on the following topics: knowledge management, family farming, entrepreneurship and rural extension. She is the author of book chapters, articles in specialized journals and event annals.

Paulo César Lapolli, Universidade Federal de Santa Catarina – UFSC

PhD in Engineering and Knowledge Management from the Federal University of Santa Catarina. Master in Production Engineering and Degree in Computer Science from the Federal University of Santa Catarina. Specialist in Data Processing from the Joinville Region University Foundation. He worked as a senior systems analyst at the companies Consul, Embraco, RM Sistemas, Instituto Vias, Banco do Estado de Santa Catarina - BESC. He was a Professor of the IT Technician course and the Higher Technology Course in Information Technology Management at the Federal Institute of Santa Catarina, Coordinator and professor of the Information Systems course at ASSESC, Coordinator and Professor of the Higher Education Analysis and Development Technology courses. Systems and Database at ASSESC College, Coordinator and Professor of Higher Education courses in Systems Analysis and Development Technology and Database at CESUSC College, Worked as professor of System Analysis and Development and Information Technology Management courses from Senac College. Member of the Innovation in Science and Technology research group of the CNPQ research group directory, qualified by UFSC.

Inara Antunes Vieira Willerding, Universidade Federal de Santa Catarina – UFSC

Postdoctoral, doctoral and master's degree in knowledge management from the Postgraduate Program in Engineering and Knowledge Management at the Federal University of Santa Catarina (PPGEGC/UFSC). Graduated in administration. MBA in Organizational Psychology. He has training in Mentoring, Coaching and Humanized Advice ISOR®. Professor of the Administration Course at the Federal University of Santa Catarina (UFSC). Researcher and deputy leader of the Innovation in Science and Technology Research Group (CoMovI/UFSC/CNPq), organizer and author of books, book chapters and specialized scientific articles. Organizational consultant in the areas of: human capital management, development of human potential, behavioral aspects of people management, healthy organizations with a focus on equity and balanced employee well-being, diversity and inclusion, self-knowledge, emotional and social intelligence, entrepreneurship, creativity and innovation, as well as the performance of organizations and human potential in favor of healthy organizations.

Édis Mafra Lapolli, Universidade Federal de Santa Catarina – UFSC

Édis Mafra Lapolli é doutora e mestre em Engenharia de Produção pela Universidade Federal de Santa Catarina-UFSC com pós-doutorado em Sistemas de Informação pela Université de Montpellier II (Scien. et Tech. Du Languedoc - France).Engenheira civil, Professora do Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento e coordenadora (de mar/2017 ao presente) da área de Gestão do Conhecimento (UFSC - Universidade Federal de Santa Catarina); Consultora Organizacional nas áreas de Gestão de Pessoas, Desenvolvimento do Potencial Humano e Empreendedorismo e; coordenadora de projetos da Editora Pandion. Líder do Grupo de Pesquisa Inovação em ciência e Tecnologia (UFSC/CNPq). Foi diretora da Escola de Novos Empreendedores - ENE da UFSC. Coordenou vários projetos de Pesquisa e de Extensão. É autora de livros, capítulos de livros e de vários artigos em periódicos especializados e em anais de eventos e orientou dezenas de mestres e doutores.

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Published

2023-11-21

How to Cite

Gesser da Costa, P., Braga de Souza, V. A., Lapolli, P. C., Antunes Vieira Willerding, I., & Mafra Lapolli, Édis. (2023). THE IMPORTANCE OF COMPETITIVE INTELLIGENCE APPLIED TO HEALTHCARE ORGANIZATIONS: AN INTEGRATIVE REVIEW OF THE LITERATURE. International Congress of Knowledge and Innovation - Ciki, 1(1). Retrieved from https://proceeding.ciki.ufsc.br/index.php/ciki/article/view/1441

Issue

2023: Proceedings of the XIII International Congress on Knowledge and Innovation (ciKi) - Preliminary Version

Section

Full Paper

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